Reservation Policy

GENERAL RESERVATION POLICY

Updated: 09/03/2021

These conditions apply to reservations made only through the website www.hotelpuchet.com (hereinafter “Website”) and constitute a contract between you (hereinafter “Client”) and the Hotel Puchet.
This “Website” is the property of PUTXET DE PONENT S.L. (hereinafter “Hotel Puchet”) with registered office at Av. Doctor Fleming nº 52 – 07871 – Sant Antoni de Portmany – ILLES BALEARS.
NIF: B07320559
The request and processing of a reservation through this “Website” implies acceptance of the legal notice, the conditions of use, the privacy policy, any policy described, all the conditions, the rates and these terms and conditions, by the “Client”.
The “Hotel Puchet” reserves the right to change, modify, add or eliminate these terms and conditions at any time.

Applicable regulations

These terms and conditions are subject to the provisions of Law 7/1998, of April 13 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the Law General for the Defense of Consumers and users and other complementary laws, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, as well as all applicable tourist regulations and, subsidiarily, the Civil Code and the Commercial Code.

Clauses

The realization of a reservation through this “Web” are subject to the following clauses:

1. Manifestations: The “Client” declares and declares,

a) Be of legal age and have full capacity to formalize the reservation, stating that you understand, understand and accept all the conditions that are described in this “Website”.
b) That the data provided when you formalize the reservation are true and complete.
c) That it confirms the requested reservation and especially the dates indicated, the number of people and the type of room.
d) That you accept the terms and conditions, as well as the cancellation policy of the type of rate contracted (rate stipulated on the “Website” at the time of booking)
e) That he accepts the payment of the reservation for the total amount described, always in Euros.

2 children

Children, from 12 years old, are considered adults in terms of accommodation and any other contracted service.
Hotel Puchet has cots for babies, and they are free. You must request it when making the reservation, in STEP 3 in the Observations or special requests section.

3. Access to the Web:

Access to this “Web” page is the responsibility of the “Client”.

4. Reservation:

4.1. The reservation includes the detailed services according to the rate conditions stipulated on the “Website”. These particular conditions (Contracted Rate) together with these general terms and conditions must be accepted by “You” before formalizing the reservation. The contract may be formalized in Spanish, English and Catalan. In the event of a discrepancy between the translated versions of these conditions, the Spanish version will prevail.

4.2. On-line reservations, through this “Website”: The formalization process follows the following steps:

STEP 1. Selection of dates and rooms.
STEP 2. Selection of extras. Reservation summary.
STEP 3. Personal data and payment of the reservation. Booking conditions.
STEP 4. Confirmation of the reservation.
Once the reservation is made, a confirmation will be sent by email to the contact address provided by the “Client” (hereinafter “Confirmation Voucher”).
The reservation is considered accepted when: the payment has been made and the “Confirmation Bonus” has been received.
The “Client” will have the option of modifying his reservation, as long as the contracted rate allows it and there is availability, through the option “manage my reservation”, which he has received in the “Confirmation Voucher”.

4.3. The Hotel Puchet has some packs and extras, which the “Client” may purchase in the process of making the reservation.Any special request (special is understood to be everything that is not described in any step for the formalization of the reservation) must be consulted and / or requested previously in the reservation process, specifically in the “Observations or Requests” section or It can be attended at the Reception of the Hotel Puchet, and always subject to availability.

4.4. Check In: ​​Unless otherwise indicated in the rate conditions, check in will be on the scheduled arrival day from 4:00 p.m. and check out at 11 a.m. on the day of departure.
In case of no-show (No Show), you will be charged as stipulated in the terms and conditions of the contracted rate.
Early departure, the entire stay will be charged.

5. Price and payment:

5.1. The price of the services and the payment methods accepted, are those that are expressly determined in this “Web”, and there will be those expressly defined in the reservation process.
Payment for services is made by credit card. Hotel Puchet does not store your card details. Payment is made through a virtual payment gateway.
The Hotel Puchet has a policy on the non-coincidence of the reservation holder and the payment credit card: If you are not the holder of the credit card used to make the reservation, you must contact the reservation area of ​​the Hotel Puchet in advance, info@smturistic.com and request the completion of a form. Otherwise, the payment will be canceled and must be made directly at the Hotel Puchet, before the check-in.

5.2. Promotions and offers will only be valid for as long as they remain accessible. These will have specific Terms and Conditions.

5.3. Unless specifically indicated otherwise, the prices indicated on the Web are Retail Prices, VAT included. The transaction will be carried out in EUROS, whatever the origin of the Client. Any other fee, tax or supplement that may accrue as a result of the accommodation, such as the tourist tax (per person and night), will be paid directly at the establishment at check-in.

6. Cancellation of reservations:

The cancellation of the reservation is described in the terms and conditions of the contracted rate.
Exception: in the event of a State of Alarm or border closure, both in the country of origin and in the Spanish State, as long as the reservation has been acquired through this “Website” and on dates prior to any of the situations described, the reservation may be canceled or modified. The way to carry out said cancellation or modification will be by sending an email to info@smturistic.com and reporting the situation, obligatorily attaching the “Confirmation Bonus”.
If the “Client” wishes to cancel, the amount will be refunded 30 days after the cancellation request is made.
If the “Client” wishes to modify, he will be given the option to change the dates, and these must be within 365 days of the request for the modification. Or, next season, if the accommodation is not open all year.

7. Right of withdrawal: For the purposes of the provisions of article 97.1.i) RDL 1/2007, you are informed that, in accordance with the provisions of article 103 l) of the aforementioned Royal Decree Law, the right of withdrawal.

8. Nullity of the clauses: If one or more of the clauses included in these general conditions (terms and conditions), were declared totally or partially null or ineffective, it will affect only said provision or that part that has been thus declared, subsisting the general conditions in everything else, having such provision, or the part of it affected, by not being placed.

9. Acceptance: The request and the formalization of the reservation necessarily imply that each and every one of these general conditions (terms and conditions), considered as an integral part of the reservation and completed with the rate conditions and the specific applicable legislation , are expressly accepted by the “Client”.

10. Applicable law and competent jurisdiction: This contract will be governed by Spanish law with the exclusion of its conflict of law rules. Without prejudice to the rights recognized to consumers in matters of jurisdictional competence by Royal Legislative Decree 1/2007, of November 16, any controversy that may arise from the use of the Web or the services linked to it will be subject to the jurisdiction and competence of the competent Courts and Tribunals of Ibiza, the “Client” expressly renouncing to his own jurisdiction if he had one.